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Manager App Guide

Managers, Moderators and Admins have access to the Rali Manager App. The Manager app provides the ability to:

  • Create conversations – Managers / Admins
  • Create/Add media resources – Managers / Admins
  • Manage tasks – Managers / Moderators / Admins
  • View Reports and Analytics – Managers / Moderators / Admins
  • View Conversation Activities – Managers / Moderators / Admins
  • View Discussion Replies – Managers / Moderators / Admins
  • View Poll Submissions – Managers / Moderators / Admins

Conversations

Conversation is the term used for the interaction of users on the streamed media. Users access the conversation, play the media and engage by commenting or reacting.

Conversation Access:

  • An Admin has access to all conversations in the organization.
  • A Manager has access to conversations they create and moderate.
  • A Moderator has access to conversation they moderate.

Conversation List

At the top of the Manager App is the conversation box where a manager can add a new conversation, and see the last 2 conversations with most recent conversation activity. If the user has access to more than 2 conversations, there is a “View All” button in the conversation container. Clicking on the View All button in the conversation container shows the Conversation List of the conversations the user has access to.

Clicking a conversation card takes the user to the Moderate Conversation Detail screen. Managers can click on the “Manage Conversation” button in the touch bar to manage and edit the conversation.


Media Resources

A media resource is the content that is played on the Rali player. It can be:

  • Audio / Video
  • Linked (YouTube, Vimeo etc) / Uploaded (either from local computer or recorded)

Closed caption files can be added to “uploaded” media resources.

Media Resources Access:

  • Admins and Managers have access to all media resources in the organization. They can add new media resources, edit, and archive existing media.
  • Moderators do not have access to add media, edit or archive existing media.


Tasks

Admins, Managers, Moderators see tasks associated with the conversations they have access to. Tasks are pre-defined “notifications” to the moderators (and by default managers and admins) that moderators should resolve. Tasks are in Open state until Resolved.

  • An admin sees all tasks in the organization.
  • A manager sees tasks for conversations they manager or moderate.
  • A moderator sees tasks for conversations they moderate.

Reports

There are currently 6 reports in the Manager App.

  • Media eScore. List of all media resources in the organization with their average eScore data.
  • Media mScore. List of all media resources in the organization with their average mScore data.
  • User eScore. List of all users in the organization with their average eScore data.
  • User fScore. List of all moderators in the organization with their average fScore data.
  • User iScore. List of all users in the organization with their average . iScore data.
  • User mScore. List of all users in the organization with their average mScore data.

Analytics

There are currently 2 Analytics reports in the Manager App.

  • Location. List of country locations where the users in the organization accessed the player.
  • Device. List of devices and browsers used by the users in the organization to access the player.

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